Items purchased on our online store may be exchanged up to 14 days after the item was received. Looma does not process refunds. Exchange items must be in their original packaging and in its original condition without wear. The customer is responsible for all shipping fees. Shipping costs are non-refundable. Looma is not responsible for any items lost or damaged items as a result of return shipping. To arrange the return shipping please contact firstname.lastname@example.org.
*All custom orders or pieces which have been engraved are final sale*